RETURNS & REFUNDS POLICY
We hope that you love every purchase you make on our website but at times you may change your mind. No problem, we understand.
We will refund any item you are not completely happy with if returned within 14 days of receipt, subject to the item being in its original packaging. That is, it should be in a saleable, unused and undamaged condition, with all its tags and labels intact when returning it to us.
We recommend using second class recorded delivery when returning the item as we cannot accept liability for items that do not reach us..
Please note, refunds are not available on personal items (e.g. earrings, eye-masks, etc.) and other perishable goods such as food items due to hygiene reasons.
FAULTY OR INCORRECT ITEMS
All our items are inspected before dispatch, however, should you receive a defective/damaged or incorrect item, we would be happy to replace it or give you a refund after you send it back to us. Please return the item to us within 14 days of receiving your order in a saleable, unused and undamaged condition with its original packaging, tags and labels intact.
All items will be checked when returned and if we find that your item is damaged or incorrect, then we will replace the item or refund you the full amount of the order, including delivery charges.
We ensure that all our items are packaged with utmost care. Under rare circumstances whereby the item has broken during transit (e.g. glass items), you must send us an email with a clear photograph/s of the broken item within 24 hours of receiving it.
After we receive the photograph/s and details of your order, if we find that your item was broken during transit, then we will refund you the full amount of the order, including delivery charges. We may ask you to return the item to us before we make a decision.
RETURNING GOODS BOUGHT AS SPECIAL OFFERS
If you return an item/s bought as part of a discount offer, you will be refunded the sale price of that item/s and not the regular price.
RETURNING GOODS BOUGHT WITH FREE SHIPPING ON ORDERS £30 AND OVER
If you were given free shipping for purchases over £30 but your order total was reduced to below £30 after returning an item/items, then you will be charged for shipping and will receive a refund minus the standard shipping charges.
NOTIFICATION OF RECEIPT OF YOUR RETURN
Once your returned order has been received and processed by our team, we will email to let you know. If you do not receive an email from us within 28 days, please be sure to contact Customer Service at firstname.lastname@example.org and we will look into this for you.
REFUNDS ON YOUR ACCOUNT
We will refund your money as soon as we can, though please allow up to 14 days for your refund to be processed from the day we receive the product/s.
Refunds will be credited to your original method of payment and will exclude postage, unless specified as above.
Refunds can only be processed after you return the item/s to Customer Services at the below returns address. We recommend using recorded delivery as we cannot accept liability for items that do not reach us. Please also ensure that you email us the tracking number as soon as you've dispatched the returned items.
Made In B
Suite No. 143
4 Fortess Road
London NW5 2ES
If you have any issues with returning your items, please email email@example.com quoting your name, order number, items you wish to return and reason for the return.
Your UK statutory rights are not affected by our returns policy.