Question 1

I entered my shipping address incorrectly. What should I do?

Accepted Answer

If you would like to change your shipping address contact us (mailto:contact@madeinb.co.uk?subject=Incorrect Shipping Address)with your order number and correct shipping address and we will update your information right away. Please note, this is subject to the order not already dispatched.

Question 2

What counts as a business day in the turnaround time?

Accepted Answer

Business days are considered to be Monday through Friday, excluding National Holidays.

Question 3

Are your wrapping papers delivered in rolls or sheets?

Accepted Answer

We pack our wrapping papers flat in a box or rolled and inserted inside a box to avoid any creases. 
 
For orders of over 10 wrapping papers, we use customised postal tubes.

Question 4

Can you split my order between two different addresses?

Accepted Answer

Unfortunately, we can only ship to one address per order. If you would like to ship to two different addresses then you would need to place two separate orders with different shipping addresses.

Question 5

What are the delivery costs?

Accepted Answer

• STANDARD UK DELIVERY costs £5.00 and is free on orders over £70. Standard orders are shipped via Royal Mail. A tracking code will be emailed to you as soon as we dispatch the item.
 • NEXT DAY UK SPECIAL DELIVERY costs £14.25 and is free on orders over £100. Next day orders are shipped via Royal Mail. A tracking code will be emailed to you as soon as we dispatch the item.
 • INTERNATIONAL STANDARD DELIVERY is available and costs £30 and is free for all orders over £200. All orders are shipped via Royal Mail and a tracking code will be emailed to you as soon as we dispatch the item.

Question 6

What is the lead time on your orders?

Accepted Answer

For order deliveries within the UK mainland, we offer two options:
 • STANDARD delivery – orders will arrive between 3-10 days from the order date. 
 • NEXT DAY delivery - orders will arrive within 1-2 days from the order date, depending on what time the order was placed.

Question 7

Do you deliver internationally?

Accepted Answer

Yes, we deliver internationally. Please contact us to check if we deliver to your country if you do not see your country on the drop down list.

Question 8

How will you ensure my items are delivered safely?

Accepted Answer

We send all high-value items through a ‘signed for’ service. We will let you know how you can track your item and when it will be delivered.

The courier will attempt to make delivery and obtain a signature up to 3 times before the parcel is returned to us.

Question 9

My item is now out of stock, but I have already paid for it. What shall I do?"

Accepted Answer

If your item is out of stock, we’ll email you to let you know.

If you’re happy to wait until the item comes back in stock within 28 days, you will be charged and the item will be shipped to you as soon as we have it in stock. If the item has not come into stock within 28 days, we'll cancel your order and refund you the amount.
 
If you do not wish to wait for the item, please contact us (mailto:contact@madeinb.co.uk?subject=Out of Stock order)to cancel your order and we will refund the amount to you.

Question 10

I have not received my order, or it hasn’t yet been delivered to me - what should I do?"

Accepted Answer

If your delivery is overdue, then please contact us (mailto:contact@madeinb.co.uk?subject=Delivery overdue)to let us know and we will look into this matter for you. We always respond within 48 hours of receiving emails so if you don't see a response by this time, please remember to check your Junk Inbox and also add us to your Safe Contact List.
 
Please note, due high peek seasons, such as Christmas, some deliveries may be delayed by Royal Mail.

Question 11

Do you deliver items to Northern Ireland, The Channel Islands, the Isles of Scilly and the Isle of Man?"

Accepted Answer

We deliver to most postal areas in the UK, including Northern Ireland. However, we may not be able to deliver to certain postal codes due to unavailability of courier to these regions. We will let you know if we are unable to deliver to these places. Alternatively, you can email us (mailto:contact@madeinb.co.uk?subject=Delivery Question)to check if you can send an item to one of the above mentioned regions.

Question 12

Are there any delivery restrictions?

Accepted Answer

We do reserve the right not to deliver an order if we believe the address isn’t valid, for example to a communal postal address or P.O. box address. We will let you know if we are unable to deliver to these places.

Question 13

Will I have to pay import duties if ordering from abroad?

Accepted Answer

IMPORT DUTIES
If you order for delivery outside the UK, your order may be subject to import duties and taxes (including VAT). These duties and taxes are charged when your order arrives at its destination. You will be responsible for paying any additional costs. The postage charges applied by MADE IN B covers packaging and delivery only. We do not have any control over any customs charges and cannot estimate their amount. Please contact your local customs office for further information before placing your order.
You must comply with all applicable laws and regulations of the country from the country you are sending to. MADE IN B will not be liable for any breach of any such laws.

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