FAQS

Delivery

I entered my shipping address incorrectly. What should I do?


If you would like to change your shipping address contact us with your order number and correct shipping address and we will update your information right away. Please note, this is subject to the order not already dispatched.




What counts as a business day in the turnaround time?


Business days are considered to be Monday through Friday, excluding National Holidays.




Are your wrapping papers delivered in rolls or sheets?


We pack our wrapping papers flat in a box or rolled and inserted inside a box as this helps to avoid any creases. For orders of over 10 wrapping papers, we use customised postal tubes.




Can you split my order between two different addresses?


Unfortunately, we can only ship to one address per order. If you would like to ship to two different addresses then you would need to place two separate orders with different shipping addresses.




What are the delivery costs?


  • STANDARD delivery costs £4.90 and is free on orders over £50. Standard orders are shipped via Royal Mail. A tracking code will be emailed to you as soon as we dispatch the item.
  • NEXT DAY delivery costs £5.95 and is free on orders over £150. Next day orders are shipped via Royal Mail. A tracking code will be emailed to you as soon as we dispatch the item.




What is the lead time on your orders?


For order deliveries within the UK mainland, we offer two options:

  • STANDARD delivery – orders will arrive between 3-10 days from the order date.
  • NEXT DAY delivery - orders will arrive within 1-2 days from the order date, depending on what time the order was placed.




Do you deliver internationally?


Yes we deliver internationally. Please contact us to check if we deliver to your country.




How will you ensure my items are delivered safely?


We send all high-value items through a ‘signed for’ service. We will let you know how you can track your item and when it will be delivered.

The courier will attempt to make delivery and obtain a signature up to 3 times before the parcel is returned to us.




My item is now out of stock, but I have already paid for it. What shall I do?


If your item is out of stock, we’ll email you to let you know.
If you’re happy to wait until the item comes back in stock within 28 days, you will be charged and the item will be shipped to you as soon as we have it in stock. If the item has not come into stock within 28 days, we'll cancel your order and refund you the amount. If you do not wish to wait for the item, please contact us to cancel your order and we will refund the amount to you.




I have not received my order, or it hasn’t yet been delivered to me - what should I do?


If your delivery is overdue, then please contact us to let us know and we will look into this matter for you.




Do you deliver items to Northern Ireland, The Channel Islands, the Isles of Scilly and the Isle of Man?


We deliver to most postal areas in the UK, including Northern Ireland. However, we may not be able to deliver to certain postal codes due to unavailability of courier to these regions. We will let you know if we are unable to deliver to these places. Alternatively, you can email us to check if you can send an item to one of the above mentioned regions.




Are there any delivery restrictions?


We do reserve the right not to deliver an order if we believe the address isn’t valid, for example to a communal postal address or P.O. box address. We will let you know if we are unable to deliver to these places.





Order

Can I order more than the available quantities offered on the website?


Yes, we can certainly assist you with special orders. You can place orders for more quantities of items than that shown on the website by submitting an enquiry through our Contact Form on our website or by directly sending us an email.




How do I know when a product is back in stock online?


If you email us, we will let you know as soon as we get new stock of the item.




Will I get a discount if I order in bulk?


To know if you qualify for a bulk order/wholesale discount, please email us.




How can I cancel my order?


We start working on your order shortly after it is placed — usually on the same day. If you would like to cancel it, please contact us as soon as possible. Please note, we aren’t able to cancel orders once they are in process or already dispatched. If your order is already dispatched and you then return this to us, you will receive the refund minus standard delivery charges or that which was applied.




Can I place an order over the phone?


Unfortunately, we are not able to accept orders over the phone. However, if you are facing problems placing an order on our website, please feel free to get in touch with us via email and we will do our best to make things easier for you.




How do I check the order status?


Your delivery experience is an essential part of our service offering to you. Once your item has been dispatched, we will send you an email to let you know, along with the tracking information. Couriers we use for deliveries include Royal Mail and DPD. You can track your items through the Royal Mail website or DPD app or website for information on your delivery. If you require any assistance with regards to your delivery, please email contact@madeinb.co.uk.




Can I claim VAT back on my purchase made online?


For orders within the UK, UK VAT is applied, meaning that they are not eligible for a VAT refund.




What are the terms for free shipping?


Shipping if free for all orders over £50 (UK mainland) and £100 (International). Please note FREE SHIPPING is only available for standard delivery, which is 3-10 days and does not qualify for next day delivery. If you wish to have next day delivery then this will be charged extra as per the Next Day Shipping charges.




How can I request a gift wrap for my order/orders?


There are two ways to request your gift wrap: 1) You can purchase and add the wrapping paper/s of your choice to your order and request the order/orders to be wrapped during checkout under 'Notes'. Please ensure that wrapping paper/s for your order/s are sufficient. 2) You can also request for gift wrap during checkout where you can select delivery option with gift wrap.





Refunds

If I cancel my order and return my order, how will I be refunded?


Your refund will be processed as soon as the item/s are returned to us. The refund will be processed by the same method that you originally paid. That is, if you paid by credit or debit card, we’ll refund the same card originally used to place and pay for the order. If you paid online using PayPal, we will refund you through your PayPal account. Please note if you return a single item bought as part of a discount offer, you will be refunded the sale price of that item and not the regular price. If you were given free shipping for purchases over £50 but your order total order was reduced after returning an item/items, then you will be charged for shipping and will receive a refund minus the standard shipping charges.




How long will it take to get a refund?


Refunds can take from 2-5days to up to 28 days (usually sooner), depending on how quickly we receive the items in its original condition. Please see our Returns & Refunds Policy for more information.




Will I get refunded the delivery charge when I return an item?


If you return your order in full, then, subject to certain criteria outlined in our Returns & Refunds Policy, you may be entitled to a refund in some cases. Otherwise unfortunately, we will be unable to refund delivery charges. Please note, if you were given free shipping for purchases over £50 but your order total order was reduced after returning an item/items, then you will be charged for shipping and will receive a refund minus the standard shipping charges. (Some products are not eligible for a refund or exchange – this includes personal and perishable products, as well as products which have had their tags removed or damaged.)




How is my refund calculated when items are bought as part of a discount/offer?


If you return a single item bought as part of a discount offer, you will be refunded the sale price of that item and not the regular price.




How is my refund calculated if I received free shipping on orders over £50?


If you were given free shipping for purchases over £50 but your order total was reduced to below £50 after returning an item/items, then you will be charged for shipping and will receive a refund minus the standard shipping charges.




What items can I refturn and get refunded for?


Most items are refundable. However, some products are not eligible for a refund or exchange – this includes personal and perishable products (e.g. earrings, chocolates, tea, etc.), as well as products which have had their tags removed or damaged.





Accounts

Why do I need to create an account?


We need you to create an account so we have the information needed to contact you, if we need to, regarding your order. Please read our Privacy policy for more information on how we use your information.




How do I reset or change my password?


If you forgot your password, you can easily reset it by going to the Home page and clicking on Log in. Once you are on the Log In page, click on 'Forgot password?'. A password reset will be sent to your email. If you simply want to change your password, you can do so under your profile settings after you log in into your account.




How do I unsubscribe from the mailing list?


If you do not want to receive our updates please use the unsubscribe link in the emails sent to you. Alternatively, you can email us directly to let us know that you do not wish to receive our updates. Please note, emails regarding your order will still be sent to you.




Why am I being asked for my mobile/contact number?


Sometimes we need to contact you regarding your order. For example, very often we find that the address given by a customer is incorrect or incomplete. To ensure that we have your correct details for shipping purposes, we need your mobile number so that we are better able to contact you in case such a need arises. Please note that we first attempt to contact you via email regarding your order and if we have not heard from you, it is then that we use your contact number to reach you. We do not use your number for marketing purposes or pass it on to any third party.





COVID-19 Update

Is Made In B still operating during the COVID-19?


Yes, as an online platform, we are fully operational, and with Post Offices and couriers still open to business, we continue to deliver orders. We are also available to connect with our customers through our social channels.




Will my order arrive during the lockdown?


Our aim is to deliver all orders on time and as of now our delivery providers are still operating and there are currently no issues with deliveries, though there might be slight delays.




How can I return an item and are you extending your returns policy?


All aspects of our Returns & Refunds policy remain the same. To process your return, please click here.




Will the coronavirus situation affect delivery timeframes?


As of now we don’t anticipate big delays. However, there may be a possibility of a slight delay depending on where you live. You can track your order using the link provided within your dispatch confirmation email.




How do I contact Customer Service?


To get in touch with our Customer Service team please email us through our online form.




Is it safe for me to receive delivery of my parcels?


Yes. The public health authorities have advised that people receiving parcels are not at risk of contracting the coronavirus (COVID-19). According to them, there’s no current evidence to suggest that the virus can be transmitted from packages as these types of viruses don’t survive long on objects such as letters or parcels. As per the highly publicised guidance from PHE, it is advised for people to wash their hands more often than usual using soap and warm water.




What if I am isolating and/or do not wish to come in contact with the delivery person?


The parcels can be left at a safe place. This way you do not have to come in contact with the courier person and receive parcels directly. Further you do not have to sign for them either directly or electronically, avoiding any contact.




Are you delivering internatonally?


At present international parcel deliveries are largely continuing as normal, however we are seeing delays to countries that have put special measures or restrictions in place. When you place an order with us we will let you know whether we are delivering to your country. Alternatively, please contact us if you have any questions about delivering internationally using our online form.





Discounts & Sales

Why is my Student Discount or Blue Light Card offer not applied during checkout?


All discount codes are valid during non sale times. However, student discounts and Blue Light Card offers are not valid during sales or cannot be combined with other discounts, special offer or free gift promotion. During sales the offers may be switched off or reduced e.g. during Season and Christmas sales.





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